Hanne Haivalainen
Articles
Recent activity by Hanne Haivalainen
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Create an Accounts Payable Invoice
An Accounts Payable invoice may be made up of one or multiple invoice items. Each item may use a unique GL Account in order to reflect the expenses separately in the General Ledger. To enter an Acc...
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Do you put items on hold?
We are unable to put items on hold. As popular styles sell out quickly we recommend placing your orders ASAP.
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How do I login to my account?
You can log into your account by clicking on the person icon at the top right of the page.
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What are Fun$s?
Fun$ are part of the CostumeBox Fun Rewards program. You can read all about it here: https://www.costumebox.com.au/pages/rewards
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How can I reset my password?
You can reset your password by clicking 'forgot my password' when logging in.
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Do I have to sign for my delivery?
All parcels have an Authority to Leave so as long as the driver thinks it's safe to do so, they'll leave your parcel at the door or another nominated spot. Please note our international courier doe...
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What quality is this costume?
Our costumes are labelled as either Bronze, Sliver, Gold or Platinum standard. Some costumes are intended to be simple one-wear outfits to get the look at a low price, while others are finely const...
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How do I know which size is right for me?
Like fashion brands, each costume brand can fit a little differently. To help you with sizing, we have a very extensive range of size charts specific to every supplier for each of our costumes. The...
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Why havent I received a confirmation email?
All orders receive an instant confirmation email once processed. If you're yet to receive this please check your junk/spam folder, if you're still unable to find it please contact our customer serv...
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How do I change my delivery address after my order has been already placed?
If your order is in the process of being packed sadly we are unable to make any changes. If this is the case our customer service team will do their best to liaise with the courier to have your add...
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